What information we collect
We store the following information about our customers:
- First and last names
- Email addresses
- Telephone numbers, if provided
- Billing addresses
Your payment details are not held by The Cottage Garden School. There is some information that we will collect about all of our users:
- The type of device you are using, such as a mobile phone, to deliver you the optimum experience
- We also store analytics about your visit such as visit duration and the pages you go to. Nothing in this data identifies you personally.
This sort of data collection is standard for online stores and the data we collect about all users can’t personally identify you. Only data collected from customers who place orders is personal information.
How we use this information
Your customer information is used to process your ticket booking and contact you if needed. We keep your data stored to help you check out quicker next time.
You will be emailed by us when you purchase a ticket and in the run-up to your event. You can opt out of these messages if you want to do so by contacting us.
We hold your information until you ask us to delete it. You can ask us to delete your account at any time. Your information may be held in backups up to 90 days after your account is closed.
Parties we share this information with
Your shipping details are not shared with any other parties.
- Analytics about your visit are shared with Google Analytics to enable us to improve our site. This data can’t identify you at all.
This page will be kept up to date should this list change.
Our data protection contact
You can contact Lucy Chamberlain on firstname.lastname@example.org if you have questions.
How to lodge a data subject access request
It is within your rights to request a Subject Access Request asking for the details of all the information we hold about you. You can do this by emailing the Data Protection Officer as above. You can request that we update or delete your information without giving a reason why. Alternatively, write to us at:
Withdrawing consent and right to be forgotten
If you no longer want to allow us to use your data you can contact us and ask that your data is removed.
If you don’t think we’re using your data properly
You have the right to file a complaint against us with the ICO, the Information Commisioner’s Office. You can do this here.